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Cemar Service

Cemar Electro strives to maintain the highest standard of manufacturing and quality control. We back our products with the best warranty in the industry; 2 years parts and labor on both new lasers and repairs with a 48 hour turnaround to minimize your down time. Cemar Electro has a loaner available for critical situations; just call our customer service department for details.

We also repair other makes and models of lasers and our technicians will provide you with a free estimate within 48 hours and a one year warranty on our work.

If your warranty has expired and your laser requires service we will provide you with a free written estimate within 24 hours of reception and repair the unit within 24 hours of your approval.

IMPORTANT

Do not attempt to repair the laser yourself

Lasers can be harmful to your eyes if not handled properly. Please consult our laser safety guidelines for more complete safety data .Our highly trained staff will quickly and safely repair your unit.
Any attempt to open or repair the laser will void the warranty

If you feel that your unit may require service please call us or send the unit directly to the closest repair facility listed below. No pre –authorization is required but it is advised that you include a note with your contact information and a brief explanation of the problem. Please consult our FAQ for common issues or call us directly and we will be pleased to answer any concerns you may have.

For Loom Laser thread break detection systems, please contact GROB HORGEN AG directly

 Service 

Service Addresses
Canada
Service Department
Cemar Electro Inc.
528 Meloche
Dorval, Quebec
H9P 2T2
p: 514-631-5807
f: 514-631-7505
1-877-631-5273
U.S.
Service Department
Cemar Electro Inc.
100 Walnut Street
Champlain, NY
12919
p: 518-298-3065
f: 518-298-2927
1-800-298-5273
Europe
P. Spirig GMBH
Bahnstrasse 23
CH-9435 Heerbrugg
Switzerland
p: 41-71 722 3820
f: 41-71 722 7887
For Loom Laser:
GROB HORGEN AG
CH-8810 Horgen
Switzerland
p: +41 1 727 21 11
f: +41 1 727 24 59
sales@grob-horgen.ch
www.grob-horgen.ch
  Copyright© 2008  Cemar Electro Inc.

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