Cemar Electro strives to maintain the highest standard of manufacturing
and quality control. We back our products with the best warranty
in the industry; 2 years parts and labor on both new lasers and
repairs with a 48 hour turnaround to minimize your down time.
Cemar Electro has a loaner available for critical situations;
just call our customer service department for details.
We also repair other makes and models of lasers and our technicians
will provide you with a free estimate within 48 hours and a one
year warranty on our work.
If your warranty has expired and your laser requires service
we will provide you with a free written estimate within 24 hours
of reception and repair the unit within 24 hours of your approval.
IMPORTANT
Do not attempt to repair the laser yourself
Lasers can be harmful to your eyes if not handled properly. Please
consult our laser safety guidelines for more complete safety data
.Our highly trained staff will quickly and safely repair your
unit.
Any attempt to open or repair the laser will void the warranty
If you feel that your unit may require service please call us
or send the unit directly to the closest repair facility listed
below. No pre –authorization is required but it is advised
that you include a note with your contact information and a brief
explanation of the problem. Please consult our FAQ for common
issues or call us directly and we will be pleased to answer any
concerns you may have.
For Loom Laser thread break detection systems,
please contact GROB
HORGEN AG directly
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